Quality assurance

 

At this agency we pride our self on the service provided, so it is only natural that we want to keep a high standard of care and improve ourselves.  We aim to improve our services using the following methods:

 

Questionnaires, aimed at:

Ø       Service users.

Ø       Family.

Ø       Visitors.

Ø      Care worker.

Ø      Social worker.

Ø      Advocate.

Ø      Professional agencies that come into the service user’s home.

Ø      CSSIW.

Ø      Social services.

Ø      Local authorities.

Ø      Physiotherapists.

Ø      Occupational therapists

 

On return the questionnaires are then assessed in a scoring system then each category is averaged to see what the score is, using these results we prioritize what systems need to be reviewed.

Home
Services
Peace of mind
Quality Assurance
Quality Assurance results 2011-2012
Contact Us South Wales