Peace of mind
We work with you from the start to build a package of support and care that places you in the centre, and is tailored to your individual needs.
The social care workers that will be entering your home will all have a recent enhanced police check (DBS). We will also ensure that we have references from any previous care employments.
All our social care workers are trained to the same standard by our own trainer in our training facility. After completion of training, they are taken out to shadow one of our experienced carers. Should you not feel comfortable with the any of the social care workers, you can request to either be moved on to a different social care workers run, or request a new carer. We will then do our best to accommodate the request as soon as we can.
Our social care workers are issued with an encrypted ID card and security code which allows them to view their planned visits on their mobile phones, this ensures that your data is always up to date and secure. This system also requires us as a company to place a small disc inside your home, usually in your care pack. The carers use these to “tag in and out”, if they fail to arrive then one of the senior care workers are informed. This helps to prevent missed calls.
Our seniors will check on the social care workers on a regular basis, ensuring that they are polite, respectful and provide a professional service. If you do have any issues, they will be your first point of contact and will work on your behalf to adjust your package of care.
Almost all our staff have a working background in care, you can rest assured if you need to speak to anyone in the office that they will understand your needs and how to best help you. In an emergency they will be able to attend to you.
All our staff undergo continuous training and monitoring to ensure they are suitably qualified to provide the service required of them. We have our own training facilities and permanent qualified trainers who are employed solely for the purpose of training our staff.
We have an on-call system where you can contact a team leader between 06:30am until midnight, every day, 365 days of the year. There is also an option to leave a message for the on-call manager who will respond as soon as it is practical to do so. In 99.9% of all occasions the team leader will resolve the issue.